For existing BambooHR customers
Is your BambooHR platform delivering everything it should?
Plenty of organisations already running BambooHR are not getting the account management, support or advice they should be. The good news: you do not need to change software to fix that. You can keep BambooHR exactly as it is and simply transfer account management to Grouper, BambooHR's authorised partner for Ireland, the UK, Europe and MEA.
Signs it might be time for a change
None of these mean BambooHR is the wrong platform. They usually mean nobody is actively managing it on your behalf.
Support takes too long
Tickets sit in an overseas queue and simple questions take days to answer, when they should take minutes.
No one owns your account
You speak to a different person every time, and nobody proactively checks in on how the platform is performing.
Configuration ideas stall
Good ideas for fields, workflows and reports get logged and never actioned, because nobody has the time or access.
No roadmap conversation
New BambooHR features launch and nobody tells you whether they are relevant, or helps you turn them on.
Manual work that should be automated
Your HR team is still doing by hand what BambooHR could be doing for them, because the platform was never fully configured.
No plan for what comes next
The initial implementation is long finished, but there is no structured way to keep improving the platform as your organisation changes.
Same software, better expertise behind it
Transferring to Grouper does not change your BambooHR platform. It changes who is looking after it for you.
| Managed directly with BambooHR | Managed by Grouper | |
|---|---|---|
| Your BambooHR licence and subscription | Unchanged | Unchanged |
| Your employee data and configuration | Unchanged | Unchanged |
| The BambooHR product you and your team use | Unchanged | Unchanged |
| Who you call for support | Overseas ticket queue | A named European account team |
| Response times | Standard vendor SLAs | Platinum Support in your time zone |
| Proactive platform reviews | ||
| Help turning on new features | ||
| Configuration and workflow support | Support tickets | Included, hands on |
| Cost of your BambooHR subscription | Standard pricing | Same pricing |
How the transfer works
A straightforward process handled by Grouper and BambooHR, with no disruption to your team.
Book a discovery call
A short conversation about your current setup, your team, and what is and is not working today.
Account review
We can review your configuration, usage and support history against documented BambooHR practices; confirm scope and commercial terms when booking.
Transfer your account
We handle the account transfer with BambooHR directly. Your login, data and licence carry over unchanged.
Meet your new team
You are introduced to your named account manager and the specialists who will support you going forward.
Frequently asked questions
Will switching to Grouper change my BambooHR software?
No. You keep the exact same BambooHR platform, the same data, and the same login. What changes is who manages the relationship and supports your team, not the product itself.
Is there any downtime or disruption?
None that your employees would notice. The account transfer happens between Grouper and BambooHR directly, and your team continues using BambooHR as normal throughout.
Does it cost more to be managed by Grouper?
Grouper will provide a proposal setting out the BambooHR subscription and any account management, support or advisory services selected.
What if we are still under contract with our current provider?
That is fine. We can plan the transfer around your renewal date, or start the relationship in parallel so you are ready to move as soon as your current term allows.
Can Grouper help fix things we never configured properly?
Yes. A platform health check and gap assessment is usually the first piece of work once you transfer, so we can find and fix anything that was never set up the way it should have been.
Not a BambooHR customer yet?
See how Grouper implements BambooHR from scratch, with discovery, migration, training and support all included.
