Award-Winning Support Every Step of the Way
From self-service tools to expert consulting, we provide everything you need to move faster and feel confident at every stage.
Book a Live DemoSupport that fits your needs
Every BambooHR customer gets outstanding support. Upgrade your plan to get more.
Standard
Self-service documentation, community forums, and email support during business hours.
- Help Center access
- Community forum
- Email support
- Video tutorials
Pro
Priority support with faster response times and access to our dedicated support specialists.
- Everything in Standard
- Priority email support
- Live chat support
- Dedicated account manager
Elite
White-glove service with a dedicated HR services team for strategic partnership and consulting.
- Everything in Pro
- Phone support
- Dedicated HR consultant
- Quarterly strategy reviews
- Custom reporting assistance
Support FAQ
All BambooHR customers have access to our Help Center, community forum, and email support. Higher support tiers add phone support, live chat, and dedicated account management. Implementation support and data migration are included for new customers.
No. BambooHR includes complimentary onboarding support, data migration assistance, and unlimited access to training resources. We want you to succeed from day one.
Standard support aims for responses within one business day. Pro and Elite tiers receive priority responses, often within a few hours during business hours.
Yes. BambooHR's Elite support tier includes access to dedicated HR consultants who can assist with compensation benchmarking, compliance questions, reporting optimisation, and strategic HR guidance.
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See BambooHR's full platform and support experience in a live, personalised demo.
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